Security and service management statement

Econocom Nexica, based on the requirements laid down in the information security standard ISO/IEC 27001 and service management standard ISO/IEC 20000, ensures the confidentiality, integrity and availability of Econocom Nexica's information systems and, naturally, guarantees compliance with all applicable legal obligations.

The implementation, operation and maintenance of an integrated management system is a policy cornerstone.

Basics of Econocom Nexica's Security Policy:

  1. To ensure confidentiality, integrity and availability of information.
  2. To comply with all applicable legal requirements.
  3. To train and raise awareness among all employees regarding information security.
  4. To properly manage all occurring incidents.
  5. To ensure all employees are informed of their security duties and obligations and are responsible for complying with them.
  6. To have a security officer in charge of the organization's information security management system (ISMS).
  7. To continuously improve the ISMS and therefore the security of the organization's information.

Basics of Econocom Nexica's Service Quality Policy:

  1. To manage the provision of Nexica services effectively and efficiently within a life cycle allowing continuous improvement of implemented processes and which is meaningful to customers.
  2. To ensure that the requirements agreed with customers are met and maintained.
  3. To ensure that all IT services specified in the supply are managed in such a way as to guarantee adherence to deadlines, rapid response, high quality and high customer satisfaction.
  4. To guarantee uninterrupted service, swift troubleshooting and high customer satisfaction.
  5. To provide an uninterrupted service within the availability margins defined for each service in the range of services.
  6. To ensure continuous improvement in the effectiveness and efficiency of service support processes.
  7. To guarantee customer satisfaction by complying with service level agreements.
  8. To manage any risks to the organization that may arise in the provision of the services included in the supply.

Econocom Nexica's Management